Q: Are all your items in stock ?
A : Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.
Q : How can I get my order shipped to a different address than my billing address?
A : We strongly recommend and prefer that first time customers send their order to the billing address on file with the card account. We may require you to do so in order to comply with our fraud prevention standards. Orders can sometimes be shipped to a different address, however, we still require the correct, matching address for your credit card in addition to the shipping information. If you need to make arrangements for shipping to a different address, please send us an email to ask for assistance.
Q : Why the order I paid was canceled £¿
A : If we returned your money to you and closed your order, it is most likely because we were unable to verify your payment, or the products you want ordered are out of stock. In most cases, our customer service staff will contact you by phone or email to discuss the matter with you, but if we can not get in touch with you within 5 days time after we receive your payment, we will automatically return the funds to you. It is our responsibility to ensure the safety of your money and purchase order.
Western Union
Our main payment gateway is WU, one of the worlds safest and easiest way to pay online. We are glad to accpet such kind of payment, and provide 10% discount for WU payment. Please contact our live help to give your payment information below once you send money. Email works fine too. (Your first name, Last name, Address, Country, MTCN which includes 10 digital number, the total amount of money and the currency you sent)
Customers from these countries can send western union payment by credit card by phone. The detail you can check www.westernunion.com.
Phone number is : 1-800-225-5227
Please note: It will be cheaper to make your payment at your local western union office rather than using the phone service. You can find western union service in almost every post office around the world. Log on to www.westernunion.com to find the office nearest you.
Paypal
PayPal is an third-party Internet business that allows anyone with an email address securely send online payments using their credit card or bank account. PayPal lets you send money to anyone with email. PayPal is free for consumers and works with your existing credit card and checking / banking account. Once you have sent a Paypal payment, Sellshoemall.com receives an email alert and the payment is promptly applied to your existing Sneakerhead.com order. To use Paypal, please follow the instructions below:
Click the Pay with Paypal button on the checkout screen.
Log into your Paypal account. If you do not have a Paypal account, you must go to http://www.paypal.com and create a new account before you can click the button to complete your transaction.
Follow the instructions provided to complete the transaction
Your payment will automatically be converted to the currency you choose, and you will be transferred back to our website to complete the order. Please be sure to click the "Send Order" button to complete your order.
Sellshoemall.com reserves the right to refuse payments from unverified Paypal accounts or accounts with unconfirmed shipping address.
The cheapest option for large orders is international bank wire. Please contact our live help or send us emails for more details.
Q : Is shipping included in the prices?
A : Yes! The shipping fees are included in the item prices, we provide free shipping worldwide.
Phone number is : 1-800-225-5227
Q : May i receive any discount if i order more than one pair ?
A : Sellshoemall launch promotion to appreciate our customers great support. We offer discounts based on purchasing amount. The more you make a purchase from us, the more discount you could get. The following statement is an example as the discount rule for all the items we are selling.
| Quantities | Discounts Rate |
| 2 Pairs - 3 Pairs | 2% |
| 4 Pairs - 5 Pairs | 5% |
| 6 Pairs - 10 Pairs | 8% |
| 10 Pairs - 20 Pairs | 10% |
Q : How do I get wholesale?
A : Sellshoemall.com is primarily a wholesale business, we provide wholesale orders to qualified business customers. If you are interested in wholesale, please email us your name, company name, contact information and a list of products you're interested in. A representative will contact you if we can accomodate your needs. Prices can and do vary based on the items and quantities involved.
We launch new promotions and sales events on some of special holidays especially, please keep your eye on our site and check the NEWS frequently.
Q: How long will it take to delivery?
A : Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 1-2 work days normally. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. EMS is the main shipping method we use to deliver goods, and it normally takes 7-10 work days, the slow shipping method normally takes 7-15 work days.
Q : How do I track my order ?
A : There are two ways to check the status of your order. First, you can send us an email to track your order current status. But we recommend using the website's order tracking system located at Sellshoemall.com, this system is available 24 hours a day, 7 days a week for your convenience. Simply type in your unique tracking reference number which we shall send in confirmation email to check the current status of your order.
Hassle-Free Returns Policy
We are committed to providing high quality shoes to our customers. If you receive damaged items, we unconditionally guarantee to provide a refund or replacement at no cost to you, upon receiving proof of damage. Returns and Exchanges will only be accepted if they are requested within 2 weeks of receiving the order.
Doesn't fit? Color clash? Just not quite what you thought it would be?
Not a problem! Returns and exchanges are accepted on merchandise within 48 hours of receipt for items that HAVE NOT BEEN WORN, ALTERED OR WASHED, and with ALL tags attached. Please contact our live help or send us an email to inform at first, we shall give you the correct address to receive shoes. Footwear returns and exchanges must include the original shoe box in its original condition. Damages to or omission of this box from your return/exchange may result in a fee. Initial or return shipping and handling charges are non-refundable unless it is because of a shipment error or damaged item.
When will my credit card be refunded?
Once your package has been received at Sellshoemall.com, your refund will be processed in the original form of payment within 24 Hours. You will be notified via email to the address listed on your account once refund finished. Please note that your banking institution may require additional days to process and post this transaction to your account.
